superj3 Privacy Policy

1. Introduction

Welcome to superj3. This Privacy Policy governs the collection, use, storage, and disclosure of personal data by superj3 ("we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://superj3.lat. It applies to all users who visit our website, register an account, place bets, access casino games, or otherwise interact with any superj3 service.

By creating a superj3 account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of our services immediately.

This policy has been drafted in compliance with applicable data protection principles recognised under Malaysian law, including the Personal Data Protection Act 2010 (PDPA), as well as international best-practice standards. Where our obligations under applicable law are stricter than the practices described here, the applicable law shall prevail.

2. Information We Collect

superj3 collects personal data through several channels. The categories of information we may collect include, but are not limited to, the following:

• Registration Data: Full legal name, date of birth (to verify that you are 21 years of age or older), email address, phone number, and residential address as provided during account creation.
• Identity Verification (KYC) Documents: Copies of your MyKad, passport, or other government-issued identification documents submitted as part of our Know Your Customer (KYC) process, as required under anti-money laundering regulations.
• Financial Data: Bank account details, e-wallet identifiers (such as Touch 'n Go eWallet, Boost, or GrabPay), transaction histories, deposit records, withdrawal requests, and cryptocurrency wallet addresses where applicable.
• Gameplay & Betting Data: Records of games played, bets placed, wager amounts, game outcomes, bonus usage, and session durations across all superj3 products including sportsbook, slots, and live casino.
• Device & Technical Data: IP address, browser type and version, operating system, screen resolution, referring URLs, pages visited, time spent on pages, and clickstream data collected automatically when you access our platform.
• Communications Data: Records of any correspondence between you and our customer support team, including live chat transcripts, email exchanges, and feedback submissions.
• Preference Data: Language preferences, notification settings, responsible gaming limits you have set, and other account customisation options.

We do not knowingly collect sensitive personal data beyond what is required for identity verification and regulatory compliance. We do not collect racial or ethnic origin, political opinions, religious beliefs, or medical information unless specifically required for a responsible gaming assessment you have requested.

3. How We Use Your Data

superj3 processes your personal data only for lawful purposes. The primary purposes for which we use your information are as follows:

• Account Management: To create, maintain, and secure your superj3 account, including authentication, password recovery, and account setting management.
• Service Delivery: To process deposits and withdrawals via Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, and USDT; to settle bets and credit winnings; and to provide access to all gaming products on the platform.
• Regulatory Compliance: To fulfil our obligations under applicable gaming regulations, anti-money laundering (AML) laws, counter-terrorism financing (CTF) legislation, and the Malaysian PDPA 2010.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other illegal or prohibited activities.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance through our 24/7 multilingual support team.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce deposit limits, self-exclusion requests, and cooling-off periods as requested by you or required by our responsible gaming framework.
• Marketing & Promotions: To send you promotional offers, seasonal campaigns (including Hari Raya and other Malaysian festive promotions), and personalised recommendations — but only where you have opted in to receive such communications.
• Platform Improvement: To analyse usage patterns, conduct A/B testing, and improve the overall user experience on superj3.lat.

We process your data on the legal bases of contractual necessity, legal obligation, legitimate interest, and — for marketing communications — your explicit consent. You may withdraw consent for marketing at any time by updating your notification preferences within your account settings.

4. Sharing & Disclosure

superj3 does not sell, trade, or rent your personal data to third parties for their own commercial or marketing purposes. We may, however, share your data with carefully selected categories of third parties in the following limited circumstances:

• Payment Processors & Financial Institutions: Banks, e-wallet operators, and payment gateway providers involved in processing your deposits and withdrawals. These parties receive only the minimum data required to complete a transaction.
• KYC & AML Service Providers: Third-party identity verification and anti-money laundering compliance services that assist us in verifying player identities and monitoring for suspicious financial activity, as required by applicable regulations.
• Game Content Providers: Software providers whose games are hosted on the superj3 platform may receive anonymised or aggregated gameplay data for technical and licensing purposes. They do not receive personally identifiable information unless strictly necessary.
• IT Infrastructure & Cloud Providers: Hosting, data storage, and cybersecurity service providers who process data on our behalf under data processing agreements that bind them to confidentiality and security obligations equivalent to our own.
• Regulatory Authorities: Government agencies, law enforcement bodies, and gaming regulators in relevant jurisdictions, where disclosure is required by law, court order, or regulatory mandate.
• Professional Advisors: Auditors, legal counsel, and insurance providers, where necessary and subject to strict professional confidentiality obligations.

Where data is transferred to service providers outside Malaysia, superj3 takes all reasonable steps to ensure that adequate data protection safeguards are in place, including the use of standard contractual clauses and data processing agreements consistent with the requirements of the PDPA 2010.

5. Cookies & Tracking Technologies

superj3 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us recognise returning users, maintain session security, and understand how players navigate our site.

The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the platform, including maintaining your logged-in session, processing transactions, and ensuring platform security. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymised data about how visitors use superj3.lat — such as which pages are visited most often and how users move through the site — to help us improve the experience.
• Functionality Cookies: Allow us to remember your preferences such as language settings, preferred payment methods, and display preferences.
• Marketing & Targeting Cookies: Used only where you have given explicit consent, to show you relevant promotional content. You may withdraw this consent at any time via your browser settings or our cookie preference centre.

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the superj3 platform. For detailed information on managing cookies, refer to your browser's help documentation.

6. Data Retention

superj3 retains your personal data for as long as your account remains active, and for such additional periods as may be required to fulfil our legal and regulatory obligations. The specific retention periods applicable to different categories of data are as follows:

• Account & Registration Data: Retained for the duration of the account relationship, plus a minimum of five (5) years following account closure, in line with anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction, as required under Malaysian financial regulations.
• KYC Documents: Retained for the duration of the account relationship plus five (5) years after closure, or longer if required by a regulatory authority.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction.
• Gameplay & Betting History: Retained for five (5) years to support dispute resolution, regulatory audits, and responsible gaming assessments.
• Marketing Consent Records: Retained for as long as you remain an active marketing subscriber, plus three (3) years following any withdrawal of consent.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

7. Your Rights

As a data subject under the Malaysian Personal Data Protection Act 2010 and recognised international data protection principles, you have the following rights in respect of your personal data held by superj3:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right of Correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Prevent Processing for Marketing: You have the right to request that we stop using your data for direct marketing purposes. You can exercise this right via your account settings or by contacting our support team.
• Right to Lodge a Complaint: If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of the above rights, please contact our data protection team at [email protected] with the subject line "Data Rights Request". We will verify your identity and respond within fourteen (14) business days. Please note that some requests may be subject to legal limitations — for example, we may be required to retain certain transaction records regardless of a deletion request.

8. Security Measures

superj3 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes:

• TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including financial records and identity documents.
• Multi-factor authentication (MFA) options for player accounts, providing an additional layer of protection beyond passwords.
• Regular third-party penetration testing and security audits conducted by independent cybersecurity firms.
• Role-based access controls ensuring that only authorised personnel with a legitimate need can access personal data.
• Continuous monitoring of our systems for anomalous activity, intrusion attempts, and data breach indicators.
• A documented incident response plan that includes timely notification procedures in the event of a data breach affecting your personal data.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your superj3 account and to enable multi-factor authentication where available. If you suspect unauthorised access to your account, please contact our support team immediately.

9. Minors & Age Restriction

superj3 operates exclusively as an adult gaming and sports betting platform. Our services are strictly restricted to individuals who are 21 years of age or older. This age restriction is consistent with responsible gambling standards applicable in Malaysia and reflects our commitment to player protection.

We do not knowingly collect personal data from individuals under the age of 21. During the registration process, all users are required to confirm their age and provide valid identity documentation for KYC verification. Any account found to have been created by a person under 21 will be immediately suspended and any associated funds will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that a minor has registered on our platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

10. Changes to This Policy

superj3 reserves the right to update or amend this Privacy Policy at any time. Changes may be made in response to evolving legal requirements, changes in our business practices, improvements to our platform, or feedback from our players. Where we make material changes to this policy, we will notify you via the email address registered to your account and/or via a prominent notice on the superj3.lat website prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how superj3 is protecting your personal data. Your continued use of the platform following the posting of any changes constitutes your acceptance of those changes.

Previous versions of this Privacy Policy are available upon request by contacting [email protected].

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way superj3 handles your personal data, please do not hesitate to get in touch with our dedicated data protection team. We are committed to addressing all enquiries promptly and thoroughly.

• Support Email: [email protected]
• Live Chat: Available 24/7 on superj3.lat — average response time under 2 minutes
• Languages Available: English, Bahasa Melayu, 中文
• Response Time for Formal Data Requests: Within 14 business days of identity verification

Our customer support team is available around the clock, every day of the year — including all Malaysian public holidays such as Hari Raya Aidilfitri, Chinese New Year, and Deepavali. Whether you are writing to us from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or anywhere else in Malaysia, we are here to help.